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Quite simply, your business relies day-in
and day-out on your computers and other technologies. A failure in any
of these systems can cause you to miss deadlines, be unable to run your
office, cause inconvenience, stress and even cause you to lose
customers. Mayrand Computer Services offers this agreement to help ease
your concerns and have the help you need to stay running and productive
as quickly as possible.
Definitions & Terms:
Hours of
availability:
Services are offered Monday – Friday from 9:00 AM to 5:00 PM.
If you need service outside of these hours, the per-hour rate is $150
with minimum of two hours required. Agreement hours cannot be used for
after-hours service.
Service Hours
Purchasing:
This agreement is based on pre-purchased blocks of time. The minimum
amount of time that needs to be purchased is 10 hours. If you would
like to purchase more time, it can be done in 5-hour blocks at a
discounted rate. After pre-purchased blocks have been used, additional
time may be purchased in 5-hour blocks at the $120 rate.
Block Hours
Pricing:
Service hours with 36-hour business day on-site service response are
priced and discounted as follows:
| 10 Hour Block |
$120.00 per hour |
$1200.00 |
Non Discounted |
| 15 Hour Block |
$110.00 per hour |
$1650.00 |
Discounted |
| 20 Hour Block |
$100.00 per Hour |
$2000.00 |
Discounted |
If you should use up your time in the
middle of a service call, the extra time will be billed at the
non-discounted rate.
Service
Coverage:
This agreement covers the time needed to diagnose and repair hardware,
software, networks and other IT-related equipment.
Replacement
Parts:
Replacement parts will be provided on a best-effort basis. Some
replacement parts may be refurbished (common in the industry).
Service
Requests:
A request for service should be made via telephone to 603-817-7572.
Service
Response:
This agreement provides on-site service response within 36 hours during
the hours of availability. Response to telephone inquiries should be
within 4 hours, again during the hours of availability.
Calculation of
Used Hours:
On-site service hours are calculated from the point a service person
arrives at the customer site through completion of the service visit in
half-hour increments.
There is a one-hour minimum for any on-site service visits.
Calculation of
Travel Time:
Travel time is calculated at one-half service time. This means that
each hour of pre-paid service time is worth two hours of travel
time. The time is calculated from point-to-point and is round
trip. Travel time will be subtracted from the block of prepaid service
time.
Warranty
Repairs:
Mayrand Computers Service can perform warranty repairs. Apple's
warranty onluy covers parts and installation labor, it does not cover
travel time or on-site time.
Service
Agreement Interval:
Pre-purchased time is valid for one year. Unused time cannot be carried
over to the next year. The one-year period starts on the date the
agreement is signed.
Terminating
Agreement:
This agreement can be cancelled. Canceling the Agreement must be in
writing. Any remaining hours will be credited back at one-half their
purchased value.
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